At [djewels24.com], we value your satisfaction and want to ensure that you are completely happy with your purchase. We understand that sometimes things may not go as planned, and you may need to return or exchange an item. This Refund and Return Policy outlines our procedures and guidelines to make the process as smooth as possible.
Eligibility for Return or Exchange:
- To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it.
- Custom-made or personalized jewellery items may not be eligible for return or exchange, unless they are defective or damaged upon arrival.
Timeframe for Return or Exchange:
- You have [X] days from the date of delivery to initiate a return or exchange.
- Please contact our customer support team at [D.Jewels24online@gmail.com/+91 7434003021] to begin the process.
Return Procedure:
- To initiate a return, please contact our customer support team and provide your order details.
- We may require you to provide additional information or evidence, such as photographs, to assess the reason for the return.
- If approved, we will provide you with a Return Merchandise Authorization (RMA) number and further instructions on how to return the item.
Refund Options:
- Once we receive the returned item and verify its condition, we will initiate the refund process.
- Refunds will be issued in the original form of payment, unless otherwise specified by the customer.
- Please note that any shipping fees or customization charges are non-refundable.
Exchange Procedure:
- If you wish to exchange an item, please contact our customer support team to discuss the details.
- We will guide you through the exchange process, including any price adjustments and shipping fees that may apply.
Damaged or Defective Items:
- In the event that you receive a damaged or defective item, please contact us immediately.
- We may request photographs or other evidence to assess the issue.
- If the item is deemed defective or damaged, we will provide a replacement or initiate a refund, as per your preference.
Shipping and Insurance:
- Customers are responsible for the shipping costs associated with returning or exchanging items, unless the return is due to a defect or damage.
- We recommend using a trackable shipping service and insuring the package to ensure its safe return.
Non-Returnable Items:
- For hygiene reasons, certain jewellery items, such as earrings, cannot be returned unless they are defective or damaged upon arrival.
Please note that this Refund and Return Policy applies to online purchases made through our website. In-store purchases may have different policies, and we recommend contacting the specific store for more information.
If you have any further questions or require assistance regarding our refund and return policy, please do not hesitate to reach out to our customer support team. We are here to help you!
[djewels24.com] reserves the right to modify or update this policy at any time without prior notice. Please refer to the policy available on our website for the most up-to-date information.